Our Promise

At Space Fireplace Services, we want every Houston-area homeowner, renter, and property manager to be able to use our website, book a chimney sweep, request a dryer-vent cleaning, or read an inspection report — no matter what device, browser, or assistive technology they use. We’re a family-owned crew that built this business on word-of-mouth, and we don’t want anyone shut out because of a website design choice or an inaccessible PDF. If our site doesn’t work for you, that’s our problem to solve, not yours.

The Standard We Aim For

We work to meet WCAG 2.1 Level AA — the international web accessibility standard maintained by the World Wide Web Consortium. We’re also progressively adopting parts of WCAG 2.2 AA where they’re stable and supported by major assistive technology. We pay attention to ADA Title III digital-accessibility expectations from the U.S. Department of Justice, Section 508 standards where they apply, and any Texas-specific requirements. We’re not perfect (no website fully is), but we audit and improve every quarter, and we listen when someone tells us we missed something.

What We’ve Done So Far

• Used clean, semantic HTML (proper heading order, landmark roles, ARIA labels where useful) so screen readers can navigate properly;
• Made sure you can tab through the entire site with just a keyboard, with a clear focus outline showing exactly where you are;
• Picked colors that meet contrast ratios — 4.5:1 for body text, 3:1 for big headlines and form-field borders;
• Added descriptive alt text to every photo of a before/after chimney, a dryer-vent blockage, a creosote inspection, a hearth installation, or a damper repair;
• Captioned our YouTube videos on chimney safety, dryer-vent fire prevention, creosote levels, and Level II chimney inspections;
• Made our text resizable up to 200% without breaking the layout;
• Labeled every form field clearly, with helpful error messages when something goes wrong (“phone field is required” rather than just “error”);
• Made every clickable button or link big enough to tap easily on a phone (44×44 pixels minimum);
• Avoided flashing content (nothing flashes more than three times a second) so people with photosensitive epilepsy stay safe;
• Honored the “reduced motion” preference, so animations turn off if you’ve set that in your OS;
• Run regular automated checks with axe-core, WAVE, Lighthouse, and IBM Equal Access Checker;
• Manually test new pages with NVDA on Windows and VoiceOver on Mac and iPhone.

Assistive Tech We Support

This site is designed and tested to work with:

• NVDA and JAWS on Windows;
• VoiceOver on Mac, iPhone, and iPad;
• TalkBack on Android;
• Narrator on Windows 11;
• Dragon voice-control software;
• Keyboard-only navigation (no mouse needed);
• Browser zoom up to 200% on the latest Chrome, Firefox, Safari, and Edge;
• High-contrast mode on Windows and Mac;
• Reduced-motion and dark-mode settings.

What We’re Still Working On

Being honest: a few things aren’t perfect yet. Some embedded Google Reviews and Birdeye review widgets aren’t fully accessible — we’re pushing those vendors to improve. A handful of older PDF inspection-report templates pre-date our accessibility push and need re-tagging. A few manufacturer product photos (gas log sets, fireplace inserts) come from manufacturer feeds without alt text, and we’re adding them in. Our online financing application is run by our partner lender, and we’ve asked them to improve it. We update this list quarterly with progress.

Can’t Use the Website? Call Us. Seriously.

If anything on our website is keeping you from doing what you need to do, please don’t struggle with it — every single service we offer online is also available by phone, by email, or in person. Just call ☎ (281) 661-7600 (a real person answers seven days a week) or email info@spacefireplaceservices.com and we’ll help you book a service, get a quote, review an inspection report, or send paperwork in large print, plain text, audio, or whatever format works best for you. No extra cost. No questions asked. We can also schedule sign-language interpretation for an in-home consultation if you let us know at least 48 hours ahead so we can arrange it through a regional interpreter service.

Tell Us When We Mess Up

The best way for us to keep improving is to hear from you. If you find a page that’s hard to use with a screen reader, a form that won’t accept keyboard input, a color combo that’s hard to read, a video without captions, or any other accessibility issue — please let us know. We aim to reply within two business days and fix substantive issues within 30 days when we technically can. If the fix takes longer (sometimes it depends on a third-party vendor), we’ll tell you the timeline and offer to handle whatever you needed through an accessible channel in the meantime.

How to Reach Our Accessibility Person:
Space Fireplace Services
Email: info@spacefireplaceservices.com (subject: “Website Accessibility”)
Phone: (281) 661-7600
TTY/Relay: Texas Relay Service — dial 711

When you write or call, if you can share:

• The page where you ran into the problem (URL);
• What happened (or didn’t);
• What screen reader, browser, or assistive tech you were using, if any;
• How we can reach you back;

…we’ll get on it faster. But even a quick “this page is broken” gets a response — don’t feel like you need to provide a perfect bug report.

Third-Party Stuff

Some things on our site come from other companies — Google Reviews, the financing-application page from our lender partner, manufacturer catalogs, YouTube videos, our live-chat widget. We try to pick accessible partners, but we don’t fully control how their widgets behave. If a third-party tool blocks you, just call us and we’ll get you the same info another way.

Browsers & Devices We Support

Latest two versions of Chrome, Firefox, Safari, and Edge on Windows, Mac, iPhone, and Android. Older browsers — particularly Internet Explorer 11 or anything more than two years out of date — may not behave well. Please keep yours updated when you can, both for accessibility and for security. If you can’t update, give us a call.

Fine Print

This statement reflects our genuine effort to make our site accessible and isn’t a legal warranty. Accessibility can vary based on your specific browser, assistive tech, and configuration. Where we fall short on a specific feature, the fix is what we promise above: we’ll get you the same service or information through a different accessible channel at no cost, and we’ll fix the underlying issue on our site on a reasonable timeline.

12. Accessibility in Our Physical Premises

While this statement focuses on digital accessibility, we want our customers to know that Space Fireplace Services also accommodates accessibility needs in our in-home service visits and any in-person interactions. We can accommodate requests including: providing extended technician time for customers who need additional time to communicate or review paperwork; bringing large-print versions of inspection reports and estimates; coordinating in advance with a family member, caregiver, or interpreter who will be present during the appointment; using plain-language communication and avoiding industry jargon when explaining our findings; and providing audio recordings of post-service summaries when requested in advance.

13. Continuous Improvement Roadmap

We treat accessibility as an ongoing operational responsibility, not a one-time fix. Our internal accessibility roadmap includes the following commitments:

• Quarterly automated accessibility scans of our top 50 most-visited pages, with results reviewed and remediation tickets opened for any new violations;
• Annual manual screen-reader audit of the booking flow, the contact-us flow, the homepage, and the service-page templates;
• Accessibility training for any team member who creates or edits website content, with a focus on writing meaningful alt text, choosing accessible color combinations, and structuring headings logically;
• Vendor-accessibility expectations: when we select a new third-party widget, plugin, or platform, accessibility conformance is a documented evaluation criterion;
• Public commitment to a thirty-day or shorter resolution target for accessibility issues reported through the channels in Section 7, where the fix is within our technical control.

When This Page Changes

We review this statement at least once a year, and update it more often if we make big changes to the site or if WCAG guidelines change. The date at the top is when we last updated it.