Showroom & Office Visit — Space Fireplace Services (Irving, TX)

Space Fireplace Services's Irving office is by appointment only. We keep operating costs low so we can keep prices low — that means no showroom rent, no commissioned floor reps, and no "come browse" foot traffic. What we do have is a working office where we meet customers by appointment for project consultations, scope discussions, and signed quote reviews. Book ahead and we'll give you the time and attention the project warrants.

Office location & visiting

Space Fireplace Services
Irving, TX 75038
Phone: (214) 444-8094

Office hours by appointment: Monday–Friday, 9:00 a.m.–5:00 p.m. Evening and Saturday appointments are available on request — we'll work around your schedule when we can. Most appointments run 45–90 minutes; major project consultations can take longer and we plan for that.

The office is in Irving, TX 75038, with on-site parking. Building is wheelchair accessible from street level. Once you book, we'll text you the exact suite number, parking instructions, and a recognizable photo of the entrance — the small-office storefront environment isn't always obvious from the street.

What to expect at your visit

Budget pricing comes from running lean, but the service standard at the office visit is anything but bare-bones. Here's what to expect:

1. Greeting and intake. We'll meet you at the door, walk you to the consultation table, and get coffee or water in front of you before anything else happens. Your customer file is already pulled — every prior communication, photos from any on-site visit, and current quote drafts are organized in front of us.
2. Project review. We lay out your project in plain English: what we're proposing to do, why, what alternatives exist at higher and lower price points, and what the realistic timeline looks like. Visual materials when relevant — product photos, material samples, schematic drawings.
3. Q&A and pushback. This is the part most contractor consultations skip. We want you to push back on the scope, the materials, the price, and the timeline. Every question you ask in the office is a question you don't have to figure out at 11 p.m. the night before the deposit is due. Bring a spouse, a contractor friend, your dad — anyone you trust to ask hard questions.
4. Decision support, not pressure. We will not ask you to sign at the office. The visit ends with a clear written summary of what we discussed, what was decided, and what is still open. You take that home, sleep on it, and decide on your timeline. If you want to book on the spot, we can — but it's your choice, not our close.

What to bring

You don't need much — we have everything we need to talk about your project on our end — but bringing the following speeds things up:

• Photos of the chimney and firebox. Exterior shot of the chimney from the ground, interior shot of the firebox, and a wide shot of the room the fireplace is in (we want to see the surround, mantel, and adjacent furniture spacing). Phone photos are fine.
• Any prior inspection reports. Level 1 or Level 2 reports from a previous contractor, a home-inspector report from when you bought the house, or any documentation you have from prior chimney work.
• Your homeowner's insurance declaration page, if the project involves a claim or could be claim-relevant. Not required, but useful when we're discussing what scope might be covered.
• HOA architectural-review documents, if you're in a managed neighborhood and the project involves exterior changes (cap replacement, new chase top, exterior mortar work). The HOA approval timeline often drives the project timeline.
• A list of questions. Anything you've been wondering about — warranty terms, material sourcing, permits, who will be on-site, what happens if it rains during the work. Write them down before you come; you'll think of fewer in the moment than you expect.
• Decision-makers. If a spouse or co-owner has to weigh in before any project moves forward, bring them. Re-explaining a 90-minute consultation by text-message that night is hard.

When a showroom visit makes sense (and when it doesn't)

Most of our customers never need to come into the office — for a sweep, an inspection, a cap replacement, or a routine repair, the on-site visit at your house is all that's required. The showroom visit is the right call when:

• Major remodel or new installation. Linear gas fireplaces, full mantel-and-surround remodels, wood-to-gas conversions, outdoor fireplace builds — projects where seeing material samples and discussing design choices in a focused environment matters.
• Larger restoration projects. Full chimney rebuilds, multi-flue liner replacements, post-fire restorations. Often these involve insurance coordination, permitting, and longer timelines where the office discussion catches things that an on-site walk-through misses.
• Comparing quotes. If you have one or two quotes from competitors and you want a side-by-side breakdown of scope, materials, and warranty, the office is the right setting for that conversation. We'll go through the other quotes with you line by line.
• Real-estate transactions. Buyers or sellers reviewing a Level 2 inspection report with active negotiations in progress. Often we coordinate with the listing or buyer's agent on a three-way call from the office.