1. What This Policy Covers

This Policy covers every way you and Space Fireplace Services interact: when you fill out a request form on our site, when you text or call us, when you get a quote in your driveway, when you sign a digital invoice on our tablet, when you receive a “thanks for your business” follow-up, when you click an ad of ours on Google or Facebook, and when you visit any page of this website. Whether you live in Spring, Katy, The Woodlands, Sugar Land, Cypress, Pearland, Friendswood, Tomball, Conroe, or anywhere else in Greater Houston, these rules apply to you.

This Policy does NOT cover what other websites do with your data. If you click a link from our site to a manufacturer page, a financing partner, a Google Reviews page, or a social-media platform, that other company’s privacy policy controls how they handle your info. Read theirs before you give them anything.

2. The Information We Collect

From You, Directly

When you book a chimney sweep, schedule a dryer-vent cleaning, request a fireplace inspection, ask for a Level II inspection before buying a home, or ask us any question, we collect the basics: your name, your service address (and a separate billing address if different), your email, your primary phone number(s), photos you send us of your fireplace, chimney crown, smoke chamber, or dryer-vent setup, any details you share about the issue you’re seeing (smoke pushback, animal sounds in the flue, popping noises, water leaks, longer dryer cycles, etc.), and your preferred appointment window. If you pay through our system, we also collect billing info, though the actual credit-card number goes straight to our processor — we never see or store it ourselves.

Automatically, When You Browse

Like nearly every website on the internet, ours collects technical details automatically: your approximate city (from your IP address, never your precise location), the browser and device you’re using, the pages you click on, how long you spend reading, the search terms you used to find us, and how you scroll through pages. We use Google Analytics 4, Google Tag Manager, and our hosting provider’s logs for this. We also use Microsoft Clarity to see anonymized “heatmaps” of where people click — this helps us figure out which buttons confuse people. We don’t try to identify you personally from this data; it’s used to figure out which pages are helpful and which ones we need to rewrite or fix.

From Trusted Partners

If you found us through Angi, HomeAdvisor, Thumbtack, Networx, Google Local Services Ads, or any other home-services platform, those platforms pass us your contact info and the job you requested. If you have a home warranty (American Home Shield, Choice, First American, etc.) and your warranty company dispatched us, they share your address, the diagnosis from any prior visit, and the approved scope of work with us. If we register manufacturer warranties on equipment we installed for you (gas log sets, chimney caps, dampers, fireplace inserts), the manufacturer (Majestic, Heat & Glo, Napoleon, Lennox, etc.) shares confirmation back to us. None of this is sold.

Sensitive Info — We Don’t Want It

We do not ask for Social Security numbers, driver’s-license numbers, your full bank-account info, biometric data, your race, religion, or anything else that counts as “sensitive personal information” under California or Texas law. The only “financial info” we touch is a card payment at the end of a job, and that goes straight to our PCI-compliant processor. We never see the full card number.

3. Why We Use It

Here is, top to bottom, every reason we use your information:

• To get a technician to your house at the right time, with the right tools and parts;
• To text or call you with arrival windows and “tech is on the way” updates;
• To send your invoice, receipt, and any inspection report or before/after photos;
• To remind you next season that your chimney or dryer vent is due for cleaning (chimney once a year per NFPA 211 if you burn regularly; dryer vent every 1-2 years);
• To politely ask for a Google or Facebook review after we finish a job (you can always say no);
• To answer your questions when you contact us;
• To send maintenance reminders, seasonal safety alerts, and special offers (you can opt out of these any time);
• To file warranty claims with manufacturers on your behalf when something we installed has a defect;
• To improve our website and our service based on what actually helps people;
• To run our ads on Google and Facebook to similar customers in the Houston area (we use lookalike audiences but never share your personal info to do it);
• To prevent fraud and keep our systems secure;
• To meet our legal, tax, and licensing obligations as a Texas-licensed contractor.

4. Texting You — TCPA Consent (the SMS stuff)

You have to opt in. We won’t text you without your okay. When you check the SMS box on our form or reply YES to a text from us, you’re giving us express written consent under the Telephone Consumer Protection Act (TCPA, 47 U.S.C. § 227) to send you informational and occasional promotional texts using an automatic dialing system. You do not have to consent to texts to book a service with us — we’ll happily handle everything by phone or email instead.

What kind of texts? Appointment confirmations, “your tech is on the way” alerts with the tech’s name, post-service receipts and inspection summaries, seasonal reminders (“hey, chimney season is coming”), special offers a few times a year, and occasional safety alerts (like during burn-ban periods).

How often? Usually fewer than ten messages per month — sometimes more around an active service appointment.

Will it cost me? Message and data rates from your carrier may apply per your wireless plan. Space Fireplace Services doesn’t charge you for texts; carrier fees are between you and your carrier.

Stopping texts. Reply STOP to any message and we’ll stop. You’ll get one final confirmation text and then silence. If you ever want back in, reply START or UNSTOP, or just call us.

Need help? Reply HELP for our contact info, or call us at ☎ (281) 661-7600.

Carriers. Texts work on AT&T, Verizon, T-Mobile, US Cellular, and all the smaller MVNOs (Cricket, Boost, MetroPCS, etc.). Carriers are not responsible for delayed or undelivered messages.

Recordkeeping. We keep proof of your opt-in (date, time, source) for four years after you opt out — that’s the TCPA standard. We only use it if there’s ever a dispute about whether you consented.

5. Cookies (the digital kind, not the bakery kind)

Our site uses cookies and similar trackers to remember your preferences, count visitors, and show you relevant ads on other websites. The main tools are Google Analytics 4 for general analytics, Google Ads conversion tracking and remarketing, Microsoft Clarity for click heatmaps, and Facebook Pixel for ad tracking. You can turn off cookies in your browser settings, install a tracker-blocker like uBlock Origin, or use a browser like Brave that blocks most trackers by default. If you do, a few features (like saving your address on a return visit) may stop working. We honor “Global Privacy Control” (GPC) browser signals as an opt-out request where required by law.

6. Who We Share It With

We do not sell your information. Period. We share only with people and platforms who help us do our job, and only under written agreements:

• Our technicians and dispatchers (so they know where to go and what tools to bring);
• Our payment processor (Stripe or Square) when you pay by card;
• Our CRM, scheduling software, and texting platform (Twilio);
• Our email and review-request tools (Mailchimp, Podium, or similar);
• Our financing partners (Synchrony, GreenSky, etc.) ONLY if you apply for financing — and even then, the application data goes straight to them; we just see approved/declined;
• Manufacturers (Majestic, Heat & Glo, Napoleon, Lennox Hearth, etc.) when we file a warranty claim on your behalf;
• Government agencies, but only when required by law (subpoena, court order, tax audit, licensing inspection, etc.);
• A future buyer of our business if Space Fireplace Services is ever sold — they’d be bound by this policy or one substantially the same.

7. How Long We Keep It

• Service records and invoices — seven years (Texas tax law);
• Inspection reports (Level I, II, III chimney inspections) — seven years, longer if requested by a real-estate transaction;
• Mechanic’s-lien-related paperwork — five years (Texas Property Code);
• Marketing email list — until you unsubscribe, plus a short suppression list so you stay unsubscribed;
• SMS opt-in / opt-out records — four years after you opt out (TCPA rule);
• Website analytics — about 26 months by default in Google Analytics 4;
• Recorded customer-service phone calls (when used for training) — up to 12 months, then deleted.

8. Your Rights as a California Resident (CCPA / CPRA)

If you live in California, you can ask us to: tell you what categories and specific pieces of personal information we have on file; give you a copy; fix anything that’s wrong; delete it (with a few legal exceptions, like records we have to keep for taxes); opt you out of “selling” or “sharing” (which mostly means ad cookies in our case); and limit how we use sensitive info. Just email info@spacefireplaceservices.com with the subject line “California Privacy Request.” We’ll verify it’s really you (usually by asking you to confirm the service address most recently associated with your account) and respond within 45 days. You can also have someone act as your authorized agent — we’ll just verify the agent’s authority first.

9. Your Rights as a Texas Resident (TDPSA)

Since July 1, 2024, the Texas Data Privacy and Security Act gives Texas residents nearly identical rights — access, correction, deletion, portability, the right to opt out of targeted advertising, and the right to opt out of profiling that has legal or similarly significant effects (which we don’t do anyway). Same process: email info@spacefireplaceservices.com with the subject “Texas Privacy Request” and we’ll respond within 45 days. If we deny part of your request, we’ll explain why and tell you how to appeal. If you’re not satisfied after our appeal response, you can contact the Texas Attorney General’s office.

10. Keeping Your Data Safe

We use TLS encryption on every form, a PCI-DSS-compliant payment processor that handles the card data (so we never even see your credit card number), role-based access on our CRM (techs only see customers they’re scheduled to visit), multi-factor authentication on admin accounts, regular security patches, periodic vulnerability scans, and security-awareness training for our office and field staff. That said — no system is 100% bulletproof, and we won’t pretend otherwise. If we ever have a data breach that exposes personal info, we’ll let affected customers know and notify the Texas Attorney General if the law requires it.

11. Kids

This service is for homeowners, property managers, and tenants 18 and up. We don’t knowingly collect info from kids under 13. If we ever discover we did by accident, we’ll delete it right away. Parents who think a kid submitted info to us can email info@spacefireplaceservices.com.

12. Other Websites We Link To

If we link to a manufacturer site, a financing partner, a review platform, a YouTube video, or a social-media page, this Policy doesn’t cover what they do with your info — please read their privacy policy if you click through.

13. Where Our Servers Are

We’re a Texas business and our website is hosted in the United States. If you happen to visit our site from another country, your info travels here and is processed under U.S. law.

14. The Legal Bit

Everything on this website is for general information. Space Fireplace Services does its best to keep prices, equipment availability, NFPA-211 cleaning frequency advice, and program details accurate, but stuff changes, and the official quote and signed work order at the time of service are what actually controls our agreement.

15. When This Policy Changes

We update this page when we change how we handle information. The “Updated” date at the top will reflect the most recent change. For major changes, we’ll let recent customers know by email and put a banner on the homepage.

17. Additional Detail: Specific Information Categories at a Glance

For California and Texas consumers exercising their access rights, here is a categorical inventory of personal information we have collected from our customers in the preceding twelve months, the sources from which it came, the business purposes for collection, and the categories of third parties with whom we have shared it:

• Identifiers (name, email, phone, service address, IP address, online identifiers, account number with our company): collected directly from you when you book a service and automatically from your browser when you visit our site; used to identify you as a customer and to deliver service; shared with our service providers (CRM, scheduling software, payment processors, SMS gateway) and with manufacturers when we file warranty claims.
• Customer records (billing address, payment confirmation, signed work orders, inspection reports): collected directly from you and generated by our technicians; used to bill you, file warranties, and document the work performed; shared with payment processors, warranty companies, and our accounting and tax-preparation vendors.
• Commercial information (records of services purchased, equipment installed, maintenance plan enrollment): generated by our system as a result of your transactions; used to deliver service, schedule maintenance reminders, and improve our service mix; shared with manufacturers, warranty companies, and (in aggregated, de-identified form) with industry-benchmarking services.
• Internet activity (pages viewed, time on site, click patterns, search queries within our site): collected automatically through cookies and analytics scripts; used to improve our website and to deliver relevant advertising; shared with Google, Microsoft, and Meta for analytics and advertising purposes.
• Geolocation data (city-level, derived from IP address; precise location only when you affirmatively share it for an in-app routing feature, which we currently do not have): collected automatically when you visit our site; used to deliver region-appropriate content and to confirm you are in our service area; shared with our analytics providers in aggregated form.
• Audio/Visual (photos and videos you submit, recorded customer-service phone calls): collected directly from you (photos) or automatically with prior notice (call recording, where used); used to diagnose problems and to train our team; not generally shared except with manufacturers in the case of warranty claims.
• Inferences (predicted equipment age based on photos, predicted maintenance needs based on service history): generated internally from the information above; used to improve service recommendations; not shared.

18. Special Notice for Maintenance-Plan Members

Members of our Comfort Club, Priority Plus, or similar maintenance-plan programs receive additional automated communications including: annual or semi-annual scheduling reminders, priority-customer SMS alerts during peak demand, and birthday or customer-anniversary acknowledgments. Plan members may opt out of any of these communications individually without losing their plan benefits. Plan-specific records (covered equipment serial numbers, prior tune-up histories, expiration dates) are retained for the duration of the plan plus seven years for tax-record purposes.

19. Vendor-Specific Notices

We use the following major third-party services. Each operates under its own privacy policy and, where applicable, a data-processing agreement with us:

• Google (Analytics, Ads, Maps, reCAPTCHA, Tag Manager) — see policies.google.com/privacy;
• Microsoft (Clarity, Bing Ads) — see privacy.microsoft.com;
• Meta (Facebook/Instagram Pixel, Conversions API) — see facebook.com/privacy;
• Twilio (SMS gateway) — see twilio.com/legal/privacy;
• Stripe / Square (payment processing) — see stripe.com/privacy and squareup.com/legal/general/privacy;
• Mailchimp or Constant Contact (email marketing) — see their respective privacy policies;
• Our CRM/dispatch platform — see vendor privacy policy on request.

If any vendor materially changes its policies or data-handling practices in a way that affects you, we will reflect that change in our practices and, where appropriate, in this Policy.

20. Get in Touch

Questions, complaints, privacy requests, or just want to chat? Reach out:

Space Fireplace Services — Privacy Coordinator
Email: info@spacefireplaceservices.com (subject: “Privacy Request”)
Phone: (281) 661-7600
Serving: Greater Houston Area, TX
Response time: We’ll acknowledge your request within 5 business days and respond fully within 45 days.